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FAQs
General Questions
What kind of auto parts do you offer?
We offer both new and used auto parts for a wide range of vehicles, including Japanese, American, Korean, and European brands.
Are your parts genuine (OEM)?
Yes, we source genuine OEM (Original Equipment Manufacturer) and high-quality aftermarket parts from trusted suppliers.
How can I find the right part for my vehicle?
You can search by car make, model, year, and part name. If you’re not sure, contact us with your vehicle details — we’ll help you find the correct part.
Do you provide a warranty for parts?
Yes, we offer a limited warranty on select parts. Warranty details will be mentioned on the product page
Shipping & Delivery
Do you deliver all over Pakistan?
Yes, we deliver nationwide in Pakistan, including major cities like Karachi, Lahore, Islamabad, and others.
How long does delivery take?
Delivery time is usually 3–7 business days for local stock and 10–15 business days for international stock.
Do you offer international shipping?
Yes, we can ship to selected countries. Please contact us directly for international orders.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email or SMS
Payments
What payment methods do you accept?
We accept Bank Transfer, Credit/Debit Cards, and Cash on Delivery (COD) in selected cities.
Is my payment information secure?
Absolutely. Our website uses secure SSL encryption to protect all transactions
Can I pay in installments?
Currently, we do not offer installment options, but we’re working on it for the future.
Do I get an invoice or receipt?
Yes, every order comes with a digital invoice sent to your registered email.
Returns & Refunds
What if I receive a wrong or damaged part?
If the part is incorrect or damaged, please notify us within 48 hours. We’ll arrange for a replacement or refund.
What is your return policy?
You can return eligible parts within 7 days of receiving the item, provided it’s unused and in original condition.
Who pays the return shipping cost?
If the return is due to our error (wrong or faulty item), we cover the return shipping. Otherwise, the customer bears the return cost.
How long does it take to get a refund?
Refunds are usually processed within 5–7 working days after the returned item is received and inspected.
